Returns & Cancellations

At Bunkbeds we aim to provide the highest quality products, at the quickest time and at the best price. However we know that sometimes, changes can happen or there might be a time where you need to return your purchase. Here you will find all of the relevant information, should you need to return or cancel your order.

Returns Procedure

We strive to provide a swift and straightforward returns service. Although we are confident in the quality of our products, we understand that sometimes you may need to return an item. Here is how you can proceed if you decide to return a purchase:

  1. Fill out the optional returns form provided or communicate through another durable medium.
  2. Within 48 working hours, you will receive a confirmation response.
  3. Upon approval of your return, we will email you detailing any applicable charges and the refund amount.
  4. If a collection of the item is necessary, we will contact you to schedule a convenient pick-up date.
  5. Upon receipt of the item(s), we will conduct an inspection.
  6. If the inspection is passed, a refund will be processed according to our terms and conditions.
  7. The refund will be credited to the original payment method used. If this is not possible, we will request alternative payment details.
  8. Refunds are processed within 3 to 10 working days, depending on your card provider.
Complete Form

Please be aware that once an item has been assembled, we are unfortunately unable to accept it for a refund. Assembly alters the condition of the product, making it unsuitable for resale as a new item. We implement this policy to maintain the high standards of quality and satisfaction that all our customers expect from Bunk Beds. We highly recommend that you carefully review your purchase and confirm it meets your needs before proceeding with assembly. If you have any concerns or questions prior to assembly, our customer support team is here to assist you.

Before submitting a return, please ensure you have read our returns policy. If you need assistance or have questions about this process, please contact us directly at info@bunkbeds.co.uk.

Collection Fees
A collection surcharge will apply if we need to retrieve the item(s) from you. The cost varies based on the item(s) and the collection location.

Need Help?

Our team are experts in all things bunk beds, so if you need a helping hand with any of our products or more information, don’t hesitate to get in touch!

0333 533 0500
info@bunkbeds.co.uk